Return Policy

Copan Coffee Roasters guarantees customer satisfaction and offers a 100% refund of the product ordered to our loyal customers following the guidelines laid out below.

Upon receiving the returned product we will review the request for a credit or exchange for the designated product or order. You must contact Customer Service within 7 days from the delivery date.

COFFEE RETURNS

If you are not satisfied with the condition of a product, you have 1 week to return the product from the day the order is received.

Exchanges or refunds will NOT be accepted for the following: Flavor profiles or grind levels.

Exchanges or refunds WILL be accepted for the following: Damaged Products, Incorrect Products, Stolen or Non-Delivered Packages.

Due to health code and sanitary concerns, the product must be returned, unopened and in its original packaging to be accepted. We’ll ship you another coffee of your choice for exchanges.

To return a product reach out to us at support@shopcopan.com to begin the return process and, once approved, have a return label sent to you. You will receive the return label by email at the address used to place the order.

Please include the following in your email:

1. Name
2. Order Number
3. Description of your issue.

If for any reason you do not wish to exchange the product, we will refund your initial purchase, minus the shipping cost.

OTHER RETURNS

If you are unsatisfied with any purchase you have made with us for any reason, please contact us at support@shopcopan.com. We are happy to offer refunds or exchanges of items returned in unused condition, within 1 week of purchase date.

If you would like to make a return, please provide us with your name, order number, how many units returning, and the reason for the return.

Once your return or exchange request has been processed, you will receive a return label by email at the address used to place the order.

CANCELLATIONS OR CHANGES

To cancel or make any changes to your order, please send us an email at support@shopcopan.com.

Make sure to provide your name, order number and the reason for the changes.

If you wish to deduct an item from an order, a partial refund can be applied without canceling the order. To add items to an order, a new and separate order must be placed.

In the event of processing mistake, missing or incorrect product, we will correct any errors and revise accordingly.

SUBSCRIPTION CANCELLATION

Payment is processed when your first subscription order is placed, usually within 24 hours of placing your order. If you wish to cancel your subscription, you may do so at any time by logging in to your Account at shopcopan.com and going to the Account > Subscriptions page.

When you cancel your subscription, you will be responsible for all charges incurred before the effective date of your cancellation. We cannot offer refunds on subscriptions orders that are already being prepared or shipped.

If you cancel or change a subscription the cost will be either adjusted or prorated automatically based on your choices. If you cancel a subscription after payment processing but before the next shipment, the cost will be refunded.

There are certain instances where partial or prorated refunds are granted. For special circumstances, please contact support@shopcopan.com.

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