Frequently Asked Questions

When do you roast your coffee?

Our typical roast schedule is Monday, Wednesday, Thursday, Friday.

What shipping methods are available?
We’ve had a good relationship with UPS over the years.  So we use them for all shipments within the continental US.

Standard UPS Ground takes anywhere from 1 to 4 days depending on where your located. Other expedited options are available during checkout.

International shipments go by UPS i-Parcel and will include any taxes or tarrifs required by customs (shown during checkout) at the shipping destination.

UPS Transit Time Map

How do you source your coffee?

We do our best to deal with the farms directly as much as possible.  This is particularly true with our coffees from Latin America since we have our sister company, Inaginsa, located in Honduras.  They’re able to deal with farms in the region and surrounding countries to help us select, purchase and import coffee that’s some of the best in the area.

We also maintain trading partnerships with buyers in other countries to help us source other amazing coffees.

What is Single Origin coffee?

Single origin coffee means that the beans are sourced from one region or country.

Single Estate means that beans are sourced from one producer, farm, mill or co-operative.

What is your return policy?

Take a look at the full text HERE.